About us

CARING IS MORE THAN JUST A WORD.
IT IS OUR CUSTOMER PHILOSOPHY.

General information

Founding year

2001

Locations

Berlin (DE)

Marketing & Sales
Cologne (DE)
Marketing & Sales

Tongeren (BE)

Customer Service

Venlo (NL)

Headquarter, Apotheke,
Customer Service, Pharmacy-Logistics

Employees

December 31. 2019
1,175

Products

100,000

Site visits

67%

133.9 mio
Mobile share

Active customers

6.3 mio
December 31. 2020

Orders

12.1 mio
March 31. 2020

OUR MANAGEMENT BOARD

SHOP APOTHEKE EUROPE - Management Board: Stefan Feltens, Stephan Weber, Theresa Holler, Marc Fischer
SHOP APOTHEKE’s Management Board combines extensive expertise and many years of experience in the pharmaceutical sector with know-how in e-commerce. The five-member-Board collaborates closely with a strong and dynamic team to further advance the development of the company. All Board members are also shareholders of SHOP APOTHEKE.
Stephan Weber is Chief Commercial Officer (CCO) and deputy CEO. He is one of the founders of SHOP APOTHEKE and has been a member of the leadership team since the company’s establishment in 2001. He studied pharmaceutics at Bonn’s Rheinische Friedrich-Wilhelm-University.
Theresa Holler is SHOP APOTHEKE’s Chief Operating Officer (COO) as well as its responsible pharmacist, registered as the company’s “gevestigde Apotheker” (resident pharmacist) in the Dutch pharmacy registry in 2008. She previously worked for Doc Morris where she helped build the company’s online shop. She studied pharmaceutics in Mainz, Germany, where she received her license to practice pharmacy. She also earned a Master of Science degree in Consumer Healthcare from Berlin’s Charité.
Stefan Feltens is the company’s Chief Executive Officer (CEO) since the beginning of 2019 succeeding Michael Köhler. Stefan Feltens has many years of international experience in the pharmaceutical industry and worked until recently as Chief Financial Officer for Teva Global Operations, a division of the world's leading generics company, Teva Pharmaceuticals Industries Ltd., with annual sales of USD 20 billion.
As Chief Information Officer (CIO), Marc Fischer is responsible for SHOP APOTHEKE’s technical operations. The Swiss IT expert is also one of the company’s founding members and has served in various leadership roles since 2002. After finishing his technical education, he worked as an IT specialist for companies including Credit Suisse and Also IT-Services. Marc studied in Switzerland and he earned his degrees in Information Technology and Business Management.
Jasper Eenhorst is the company’s Chief Financial Officer (CFO). He joined the company in February 2020 from leading food retailer Ahold Delhaize where he most recently served as CFO for the rapidly growing e-commerce unit of top Dutch supermarket chain Albert Heijn B.V. He studied Economics at Erasmus University in Rotterdam, the Netherlands

Awards

Seals of approval and awards given by independent testing organizations confirm
that our product portfolio and service are rated highly by both industry experts and our customers.

  • 2019Webshop Awards Germany 2019/20. SHOP APOTHEKE named “Online Retailer of the Year”.
  • 2019Webshop Awards Belgium 2019. FARMALINE named best webshop in the category health and wellness.
  • 2019Top rating („outstanding“) for highest customer loyalty; (survey conducted by Germany’s business magazine Focus-Money.)
  • 2019Once again "excellent price-performance ratio" in the YouGov ranking of Handelsblatt.
  • 2019DtGV-Study. German Client Award 2018.
  • 2019Webshop Awards Germany 2018/19. SHOP APOTHEKE named “Online Retailer of the Year”.
  • 2018Webshop Awards Belgium 2018. FARMALINE named best webshop in the category health and wellness.
  • 2018Focus Money Germany. Gold label as “Customer Favourite 2018”.
  • 2018Die Welt Germany. Gold medal ranking across all sectors named “Value-for-Money-Champion”.
  • 2018Handelsblatt Germany/YouGov survey. “Excellent value for money” label.
  • 2018ÖGVS Austria. “Industry and Customer Champion 2018”.
  • 2018The Inspirato Industry Award: Best online pharmacy of the year (for the sixth time in a row)
  • 2017Handelsblatt/YouGov Brand Index
  • 2016DtGV Service Award for delivery service
  • 20161st place in Vetalio’s online pharmacy rankings
  • 2016op class ranking in Chip Hotline survey
  • 2016Computer Bild Top Shop Food & Health
  • 2016Rated very good by trialo test report
  • 20151st place Inspirato Pharma Award end user marketing
  • 20151st place German Online Retail Award Pharmacies
  • 20153rd place DISQ Pharmacy Survey Online Retail Award
  • 2013Die Welt newspaper’s Service Champion Gold