WELCOME TO THE WORLD OF HEALTH.

Our customers’ health is a matter of the heart to us.

Michael Köhler

CEO and major shareholder, SHOP APOTHEKE EUROPE.

From the very first day when we started our company in 2001, our pharmacy simply followed one rule: Empower customers to find health and beauty products that help them to live and feel better every day. A broad range of products, fair prices, the best advice you can expect from dedicated trained pharmacists combined with best-in class functionality and an exceptional user experience. Our mission is to create high value for both our shareholders and our customers. For customers that simply means good value for money by having attractive prices that bring us one step closer to the democratization of health.

> 100.000

Products

8

Markets

731

Employees *

3.200.000

Active Clients **

*) as of June 30, 2018 (FTE), **) as of October 22, 2018

Webshop of the year 2018/19!

Our customers' well-being is a matter of the heart for us. That's why we're especially proud that they voted us number one among online pharmacies in the 2018 Webshop Awards.

Creating the synonym for OTC online pharmacies in a rapidly growing market.

— Stephan Weber
CMO, Deputy CEO and co-founder SHOP APOTHEKE EUROPE.

THE LEADING OTC ONLINE PHARMACY BRAND IN EUROPE.

SHOP APOTHEKE plays a pioneering role in a highly attractive market segment where growth is driven by the shift towards e-commerce as well as the steadily growing demand for non-prescription (OTC) medications and pharmacy-related beauty and personal care products. We plan to further strengthen our market leadership and establish SHOP APOTHEKE EUROPE as the synonym for online pharmacies in Europe. Demographic change, growing health awareness and the trend towards self-medication are driving the demand for OTC medication and pharmacy-related beauty and personal care products. The ongoing trend towards online retail is positively influencing the growth of our markets in Europe, while at the same time our strong IT infrastructure and the country specific cultural know-how form a solid foundation to reach our goals.

As entrepreneurs by heart, we use our first mover advantage and actively invest in our European market leadership.

— Dr. Ulrich Wandel
Chief Financial Officer (CFO), SHOP APOTHEKE EUROPE

THE EUROPEAN GROWTH STORY OF OUR TIME.

Acquiring the Belgian online pharmacy FARMALINE in the autumn of 2016 was along with the successful IPO in Frankfurt a milestone in our internationalization strategy. In addition to strengthening our leading position in the Belgian and French markets, we also expanded simultaneously into Spain and Italy, in just one step. The acquisition of EUROPA APOTHEEK in 2017 has enabled us to further strengthen our European market leadership with an extended product range for the entire family as well as for chronic care patients who need continuous care with Rx drugs. With the acquisition of Nu3, a company specialised in functional food, we have solid base to continue our growth story in the future.

WHERE PHARMACEUTICAL EXPERTISE MEETS THE LATEST TECHNOLOGIES.

We are always taking care to advise our customers with confidential and comprehensive advice. It is essential to us to provide safe and appropriate pharmaceutical products for our customers. Extensive pharmaceutical know-how is an important part of SHOP APOTHEKE EUROPE’s business strategy. Customers can always rely on our toll-free hotline where pharmacists and specially trained pharmaceutical experts provide individual recommendations.

Expert pharmaceutical advice is the engine driving our professional ethics.

Theresa Holler
COO and responsible pharmacist, SHOP APOTHEKE EUROPE.

OUR PHARMACISTS, PASSIONATE AND PROFESSIONALLY TRAINED.

Our customers’ health always comes first and our pharmaceutical expertise is inside every package we are shipping.

— Michaela Tünnermann

Pharmacist and her team of experts.

All our parcels with OTC or Rx medications include a personalized letter to the customer that describes potential pharmaceutical interactions. We ensure this high standard of pharmaceutical safety for our customers by using our comprehensive database on medications, their proper use and possible interactions with other medications. This database helps us to give individual recommendations to our customers and to provide them with knowledge that empowers them to better manage their own health.

To achieve optimal results every day, we continously maximize our technological opportunities.

— Marc Fischer
CTO and co-founder SHOP APOTHEKE EUROPE.

FOCUSSING ON OUR TECHNOLOGY ADVANTAGE.

As a leading online pharmacy in Europe, TECHNOLOGY is of the highest priority for us so we can best fulfil all future demands. That’s why we are continuously refining our technological infrastructure as it is crucial to make all our processes run smoothly for the benefit of all stakeholders. We have the great advantage of being able to do that with our in-house team of experts.

TECHNOLOGY AT SHOP APOTHEKE EUROPE HAS A NAME.

DIGITALIZING IN THE EUROPEAN PHARMACY MARKET.

Dedicated teams of experts always keep our customers in mind.

— Vincent Lammers
Product Manager, RedTecLab

It’s our way to work efficiently: Since the business world is changing faster every day, we decided to establish cross-functional teams to further boost our flexibility and agility: Our staff at RedTecLab works in small groups of five to ten people.

A team of highly qualified and motivated people completely own a product during its entire lifecycle: They don’t just create it but are also responsible for maintaining it.

THE EXPERT ONLINE PHARMACY FOR PRESCRIPTION DRUGS.

Yet another milestone for our growth story is set: Preparing the Rx pioneer for future European online prescription markets.

As the specialist for prescription medicines we have a high number of patients who suffer from chronic diseases and who therefore regularly need their drugs, among our most loyal customers. Professional advice is one of the keys to our success in building customer relationships.

SMART, our special patient programme for chronically ill people in Germany is a unique service only offered by EUROPA APOTHEEK among online pharmacies. It is an important tool to improve patient compliance and further strengthen customer loyalty.

WE ARE TEST WINNERS.

Customer satisfaction is at the core of our work: That’s why we are very excited and proud of the results of the prestigious STIFTUNG WARENTEST consumer survey (November issue 11/2017). Among 18 mail order pharmacies tested, EUROPA APOTHEEK came out as number one, closely followed by SHOP APOTHEKE in second place.

OUR OPERATIONS AND LOGISTICS CENTRE IN VENLO.

  • Optimized processes thanks to logistics system based on state-of-the-art technology
  • New warehouse for incoming goods opened
  • New packing line opened in March 2017
  • Capacity already expanded to accomodate future growth
  • Significant investments in automation and capacity expansion
  • Efficiency of supply chain greatly improved
  • Introduction of tablet-based picking system
  • Zero-error-strategy
  • 4-6-eyes-principle
  • Scanner-based selection for maximum safety and efficiency
  • IT systems already prepared for future demand
  • High-performance ERP (enterprise resource planning) and webshop systems designed to handle future demands