SHOP APOTHEKE EUROPE AT A GLANCE.

Key Figures.

968.1 MIO
SALES FY 2020
December 2020
1,175
Employees
December 2019
208.3 MIO
SITE VISITS
December 2020
70
NET PROMOTER SCORE (NPS)
December 2020
82%
REPEAT ORDERS
December 2020
> 45,400
PARCELS SENT DAILY IN 2020
December 2020

Locations.

Headquarters and Logistic:

Sevenum (NL)

Other Locations:

Cologne (DE)

Tongeren (BE)

Berlin (DE)

Munich (DE)

Warsaw PL

Eindhoven (NL)

Lille (FR)

Milan (IT)

OUR MANAGEMENT BOARD.

SHOP APOTHEKE EUROPE’s Management Board combines extensive expertise and many years of experience in the pharmaceutical sector with know-how in e-commerce. The five-member-Board collaborates closely with a strong and dynamic team to further advance the development of the company. All Board members are also shareholders of SHOP APOTHEKE EUROPE.

Stefan Feltens has been the company’s Chief Executive Officer (CEO) since the beginning of 2019 succeeding Michael Köhler. Stefan Feltens has many years of international experience in the pharmaceutical industry and previously served as Chief Financial Officer for Teva Global Operations, a division of the world's leading generics company, Teva Pharmaceuticals Industries Ltd., with annual sales of USD 20 billion.

Theresa Holler is SHOP APOTHEKE’s Chief Operating Officer (COO) as well as its responsible pharmacist, registered as the company’s “gevestigde Apotheker” (resident pharmacist) in the Dutch pharmacy registry in 2008. She previously worked for Doc Morris where she helped build the company’s online shop. She studied pharmaceutics in Mainz, Germany, where she received her license to practice pharmacy. She also earned a Master of Science degree in Consumer Healthcare from Berlin’s Charité.

Jasper Eenhorst is the company’s Chief Financial Officer (CFO). He joined the company in February 2020 from leading food retailer Ahold Delhaize where he most recently served as CFO for the rapidly growing e-commerce unit of top Dutch supermarket chain Albert Heijn B.V. He studied Economics at Erasmus University in Rotterdam, the Netherlands.

As Chief Information Officer (CIO), Marc Fischer is responsible for SHOP APOTHEKE’s technical operations. The Swiss IT expert is also one of the company’s founding members and has served in various leadership roles since 2002. After finishing his technical education, he worked as an IT specialist for companies including Credit Suisse and Also IT-Services. Marc studied in Switzerland and he earned his degrees in Information Technology and Business Management.

Stephan Weber is Chief Commercial Officer (CCO) and deputy CEO. He is one of the founders of SHOP APOTHEKE and has been a member of the leadership team since the company’s establishment in 2001. He studied pharmaceutics at Bonn’s Rheinische Friedrich-Wilhelm-University.

SHOP APOTHEKE EUROPE’s Supervisory Board.

(f.l.t.r.)

Frank Köhler (vice-chairman of SHOP APOTHEKE’s Supervisory Board) was born in Pforzheim in 1964. He graduated from the University in Stuttgart in 1996 with a degree in technical business administration. After his studies, he worked in different management positions in merchandising such as Loriot Design GmbH. In 2000, he joined Aroma Company, a distributor of high-end beauty and perfume products. In 2005, he became co-owner and director of the company. Frank Köhler is an expert for branding and marketing in the luxury sector. Frank Köhler has been a member of the Supervisory Board since the establishment of SHOP APOTHEKE EUROPE in 2016.

Henriette Peucker has many years of expertise in public affairs and deep capital market know-how. As a partner, she heads the Brussels office of Finsbury Glover Hering and has helped to build up the Public Affairs department since joining in 2010. Previously, she had held similar positions at Deutsche Börse AG and in the investment banking departments of Schroders and Citigroup. Heriette Peuckerthas been a member of the Supervisory Board of SHOP APOTHEKE EUROPE March 2021.

Jérôme Cochet was born in Hanover in 1978. He studied business administration at the University of Bayreuth and at the ESCP-EAP Business School in Paris, Oxford and Berlin and graduated in 2003 with a diploma in business administration, Master of Science and Diplôme de Grande Ecole. In 2007, he also completed his MBA at the Institut Européen d’Administration des Affaires (INSEAD). He started his career in 2004 at Bombardier. From 2007 to 2011 he worked for McKinsey & Company. In 2011, Jérôme Cochet joined Zalando. In 2015 he founded Zalando Marketing Services which he ran as its Managing Director. Since 2018, he works at dunnhumby, a customer data science and consulting company, as Chief Solutions Officer. Jérôme Cochet has been a member of the Supervisory Board since the establishment of SHOP APOTHEKE EUROPE in 2016.

Dr. Björn Söder (chairman of the Supervisory Board) was born in Hamburg in 1972. Dr. Björn Söder started his studies at the Distance Learning University of Hagen while working at merchant bank M.M.Warburg & Co. in Hamburg from 1991 to 1993. He graduated in economics from the University of Würzburg in 1996, where he subsequently received a PhD in economics. He worked for McKinsey & Company from 1998 to 2000. Prior to member of SHOP APOTHEKE EUROPE’s Supervisory Board, he founded several companies in the online field. Furthermore, he founded his own consulting company Parklane Capital Beteiligungsberatung GmbH, as well as his own investment company, Parklane Capital Verwaltungsgesellschaft mbH, in 2004. Dr. Björn Söder serves as managing director for both companies. He has been serving as chairman of the Supervisory Board since spring 2021.

 

Awards.

 

Seals of approval and awards given by independent testing organisations confirm that our product portfolio and service are rated highly by both industry experts and our customers.

  • 2021Named “Germany’s Favourite 2021” by BILD and Service Value.
  • 2021Named Top-Shop 2021 award from Computer Bild and Statista.
  • 2021Named Germany’s “Customer Champion” in the “online pharmacy” category.
  • 2021Named “Innovation Excellent” in the “Specialist retailer” category in Handelsblatt YouGov ranking.
  • 2020Named Webshop Awards Italy 2020 / 2021.
  • 2020Named Webshop Awards Austria 2020 / 2021.
  • 2020Named Webshop Awards Germany 2020 / 2021.
  • 2020Named “Germany’s Favourite” by BILD and Service Value.
  • 2020Top-Shop-2020 COMPUTER BILD and Statista.
  • 2020Die Welt Germany. Gold medal ranking across all sectors named “Value-for-Money-Champion”
  • 2020"Excellent price-performance ratio" in the YouGov ranking of Handelsblatt.
  • 2019 Webshop Awards Germany 2019/20. SHOP APOTHEKE named “Online Retailer of the Year”.
  • 2019 Webshop Awards Belgium 2019. FARMALINE named best webshop in the category health and wellness.
  • 2019 Top rating („outstanding“) for highest customer loyalty; (survey conducted by Germany’s business magazine Focus-Money.)
  • 2019 Once again "excellent price-performance ratio" in the YouGov ranking of Handelsblatt.
  • 2019 DtGV-Study. German Client Award 2018.
  • 2019 Webshop Awards Germany 2018/19. SHOP APOTHEKE named “Online Retailer of the Year”.
  • 2018 Webshop Awards Belgium 2018. FARMALINE named best webshop in the category health and wellness.
  • 2018 Focus Money Germany. Gold label as “Customer Favourite 2018”.
  • 2018 Die Welt Germany. Gold medal ranking across all sectors named “Value-for-Money-Champion”.
  • 2018 Handelsblatt Germany/YouGov survey. “Excellent value for money” label.
  • 2018 ÖGVS Austria. “Industry and Customer Champion 2018”.
  • 2018 The Inspirato Industry Award: Best online pharmacy of the year (for the sixth time in a row)
  • 2017 Handelsblatt/YouGov Brand Index
  • 2016 DtGV Service Award for delivery service
  • 2016 1st place in Vetalio’s online pharmacy rankings
  • 2016 op class ranking in Chip Hotline survey
  • 2016 Computer Bild Top Shop Food & Health
  • 2016 Rated very good by trialo test report
  • 2015 1st place Inspirato Pharma Award end user marketing
  • 2015 1st place German Online Retail Award Pharmacies
  • 2015 3rd place DISQ Pharmacy Survey Online Retail Award
  • 2013 Die Welt newspaper’s Service Champion Gold

OUR CERTIFICATIONS.

Our trustworthiness is visible at first glance. We fulfil extensive quality criteria for the protection of our customers and deal responsibly with customer data.